📌 Use this article to understand why your Betify withdrawal was cancelled or rejected, check where your money is, and find out what to do to withdraw again. This article is for Betify players whose withdrawal shows as Cancelled.
Where is my money after a withdrawal is cancelled?
When a withdrawal is cancelled, the full amount of the withdrawal returns to your Betify balance. Your money is not lost. A cancelled withdrawal also does not count towards your withdrawal limits.
The withdrawal shows as Cancelled in the History tab of your Wallet. To open it, select Deposit at the top right of the page, then select History.
How do I know why my withdrawal was cancelled?
When Betify cancels your withdrawal, you always receive an email explaining the reason and, where needed, what you need to do next. Check your inbox and your spam folder.
If you cancelled the withdrawal yourself from the History tab, the amount is already back in your Betify balance and you can send a new withdrawal request.
Why was my withdrawal cancelled because of my IBAN?
A withdrawal by bank transfer is cancelled when it is sent to an IBAN (International Bank Account Number) that is new or different from your verified IBAN, and this new IBAN has not been verified. Only one IBAN can be used per Betify account.
The cancellation email tells you which IBAN to use. To withdraw again, send a new withdrawal request with that IBAN.
Why was my withdrawal cancelled because my deposit was not wagered?
A withdrawal is cancelled when the full amount of your deposit has not been wagered at least once. Your bets must total at least the amount you deposited.
The cancellation email tells you how much you still need to wager. Once your bets reach that amount, send a new withdrawal request.
Why was my withdrawal cancelled because of a technical problem?
A withdrawal can be cancelled because of a technical problem on our side. In this case, you do not need to do anything else: you can send a new withdrawal request straight away.
What happens when my payment method needs to be verified?
When your payment method needs additional verification, you receive an email listing the information and documents you need to send. Send them as explained in the email.
In most cases, your withdrawal stays pending while your documents are checked and approved, and you do not need to send a new request. If your withdrawal was cancelled instead, send a new withdrawal request once your documents are approved.
Why was my withdrawal cancelled because of the Terms and Conditions?
A withdrawal can be cancelled if your account activity does not comply with the Betify Terms and Conditions. The email you receive explains the reason.
How do I request my withdrawal again?
Once you have done what the cancellation email asks, send a new withdrawal request from the Withdraw tab of your Wallet. For the full steps and the conditions to meet before withdrawing, see : How do I request a withdrawal?
Your new withdrawal request appears as a new line in the History tab of your Wallet. The cancelled withdrawal stays in your History with the status Cancelled.
💬 If you do not understand the reason for the cancellation, or you did not receive an email, contact us via Live chat, available 24/7, or at [email protected].
Next step: How do I request a withdrawal?