📌 Use this article to find out what to do if a casino game freezes or stops on Betify, and what happens to your bet depending on the cause of the interruption. This article is for players with a Betify account.
What should I do if my casino game freezes?
If a casino game freezes or stops on Betify:
Refresh the game or the page.
Check the round in your Game History on Betify, to see whether your bet and any win were recorded. To find out how, read How do I find my casino round ID?
If the round still looks wrong, contact us through Live chat (available 24/7) or by email at [email protected], and give us the round ID.
What happens to my bet if a casino game malfunctions?
If a casino game malfunctions and a round does not finish as it should, the round and any winnings from it are cancelled. Your bet on that round is returned to your Betify balance. The refund is not always immediate and can take some time to appear on your balance.
What happens to my bet if my internet connection drops?
If your casino game is interrupted by your own internet connection or device, Betify does not cover any loss caused by the interruption. What happens to your round depends on the type of game:
Games with an instant result, such as slots: the result is decided as soon as you place your bet, even if you disconnect. The result is added to your Betify balance as normal.
Games where you make choices during the round, such as blackjack: what happens depends on the rules of that game.
What happens if a technical problem on Betify stops my casino game?
If a technical problem on Betify's side stops your casino game, and the game cannot restart from where it stopped, we review your case individually. Contact us through Live chat or by email at [email protected], and give us the round ID.
My casino round finished, but my win is not on my balance
A casino round that finished and showed its result is not an interrupted round: the result stands. If you won, your winnings are added to your Betify balance once the round is settled, which is not always immediate. If your winnings have not been credited, wait 1 hour for your game history to update.
Next step: How do I find my casino round ID?