Why can't I withdraw my balance?
At Betify, we aim to make withdrawing your funds as straightforward as possible. Typically, you can initiate a withdrawal through the wallet page with ease. However, there might be instances where you encounter issues. Here are some common reasons:
Incomplete verification: If you haven't completed the verification process or if our responsible department has requested additional documents from you via email, this can temporarily prevent you from making a withdrawal.
Exceeded withdrawal limits: Your withdrawal limits can change as you progress through your journey with us, especially due to your VIP level. If you've exceeded these limits, you may need to wait or contact our support team for assistance.
Active bonus: If you have an active bonus, it's important to use it before submitting a withdrawal request. Some bonuses may have specific wagering requirements that need to be fulfilled.
Unplayed deposit: If you haven't fully played through your deposit, it could affect your withdrawal. Make sure you've used your deposit amount in games or wagers.
Pending sportsbook bets: If you have sportsbook bets that are still open, it can temporarily impact your withdrawal process. The withdrawal page may not display the correct amount until these bets are settled
If you find yourself facing any of these issues or encounter any other difficulties while trying to withdraw your balance, we highly recommend getting in touch with our customer service team.
You can reach out to them via live chat or email. Our experienced agents will provide you with further guidance and, if necessary, escalate the issue to the responsible department.