1. Activate two-factor authentication
Two-factor authentication (2FA) adds an extra layer of security to your account. To activate 2FA:
Log in to your account on Betify.
Go to your account's security settings.
Find the Two-factor authentication and follow the setup instructions.
You'll need to download a 2FA app (such as Google Authenticator or Authy) on your mobile device.
Scan the QR code provided or enter the provided code into your 2FA app.
Confirm the setup, and 2FA will be activated.
With 2FA, you'll be required to enter a one-time code generated by your 2FA app every time you log in, adding an extra layer of protection against unauthorized access.
2. Change your email address in a few steps
Changing your email address is a sensitive process, and we've implemented extra security measures to ensure the safety of your account. Here's how you can securely change your email address:
Contact Our Live Chat Support: Start by contacting our Live Chat support. They are available to assist you with the email address change process.
Answer Security Questions: To verify your identity, our support team will ask you to answer two security questions associated with your account. This helps us confirm that you are the legitimate account holder.
Provide a Selfie with ID/Passport: As an additional security step, we'll request a selfie of you holding your ID or passport next to your face. This helps us confirm your identity and protect your account from unauthorized changes.
Provide a Reason: Explain the reason for the email address change. This helps us understand your request better and ensures that your account information remains accurate.
Provide the New Email Address: Finally, provide the new email address you wish to associate with your account. Make sure it's a valid and accessible email address, as this will be used for account notifications.
3. Reset your password
If you ever forget your password or need to reset it for security reasons:
On the login page, click on "Forgot Password".
Enter the email address associated with your account.
Check your email inbox for a password reset link from Betify.
Click on the reset link and follow the instructions to create a new password.
Make sure to choose a strong and unique password.
Regularly updating your password helps protect your account from unauthorized access.