Follow these simple steps to locate the Round ID:
1. Go to your betting history
First, log in to your account and navigate to your betting history. You can find this option in your account dashboard or casino section.
2. Find the concerned game
In your betting history, look for the game in which you placed the bet you'd like to inquire about. The list should display your recent gaming activity.
3. Locate the round ID bet
For the game you've selected, find the specific round or bet you want to report. The Round ID is typically displayed alongside the game details or in a separate column. It's a unique identifier for each betting round.
4. Send the round ID bet to us
Once you've found the Round ID, make a note of it. You can copy and paste it or write it down.
In case you are unable to isolate the Round ID, you will need the game name, date and time, as well as the amount you bet for the support team to assist you.
5. Contact our support team
With the Round ID in hand, reach out to our support team. You can use the live chat, email, or the contact method provided on our platform. When you contact us, provide the Round ID Bet and explain the issue or concern you have with that specific round.
6. We'll escalate to the provider
After receiving your Round ID and understanding your concern, our team will escalate the issue to the game provider for a thorough check. This helps us ensure fair and accurate gaming experiences for all our players.
Remember, your Round ID is crucial for us to investigate and resolve any issues you may encounter during your gameplay. We're here to assist you and ensure you have the best possible casino experience.